Terms & Conditions
Please read these Terms and Conditions carefully before enrolling in or using any training program offered by Academy of Exterior Maintenance (A.E.M.).
Last Updated: June 12, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Academy of Exterior Maintenance (“A.E.M.,” “we,” “us,” or “our”) website, enrollment process, training programs, and online course materials (collectively, the “Services”). By visiting our website, submitting an enrollment application, or participating in any A.E.M. training program, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Acceptance of Terms
By accessing our website, submitting an enrollment form, or enrolling in any A.E.M. training program (whether in-person or online), you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. We may update these Terms from time to time, and your continued use of our Services constitutes acceptance of any changes.
2. Eligibility
Our training programs and Services are intended for individuals who are at least 18 years of age, or the age of legal majority in their jurisdiction. By enrolling, you represent that you meet this requirement and that any information you provide during enrollment is accurate and complete.
3. Enrollment & Application Process
Enrollment in A.E.M. training programs begins with a free application submitted through our website or by phone. Submitting an application does not guarantee acceptance into a program. A program advisor will review your application and may contact you to discuss your goals, experience level, and the training path that best fits your needs.
- Applications are free and do not obligate you to enroll
- A program advisor will typically reach out within 24 hours of your application
- Tuition, pricing, and payment plan details are discussed during your enrollment consultation
- A.E.M. reserves the right to accept or decline any application at its discretion
4. Training Programs & Course Access
A.E.M. offers both in-person, hands-on training and an online, self-paced course covering technical skills, safety, sales, marketing, operations, and business technology for the exterior maintenance industry.
- The core certification track is structured around a 90-day path, though online course access is self-paced
- In-person training sessions are subject to scheduling availability and may take place at designated training locations or job sites
- Online course access is provided for your individual use and may not be shared, resold, or redistributed
- A.E.M. reserves the right to modify, update, or improve course content and curriculum at any time
Please Note: Hands-on training sessions involve the use of pressure washing equipment and cleaning chemicals. Students are expected to follow all safety instructions provided by A.E.M. instructors at all times.
5. Certification
Students who successfully complete the required curriculum and meet program requirements will receive an A.E.M. certification reflecting their completion of the program. Certification is awarded at A.E.M.’s discretion based on completion of required modules and, where applicable, satisfactory participation in hands-on training sessions.
While A.E.M. designs its certification to reflect industry best practices and safety standards, A.E.M. does not guarantee employment, specific income outcomes, contract awards, or business results following certification. Career placement support is provided on a best-effort basis and does not constitute a guarantee of job placement.
6. Payment, Pricing & Refunds
Tuition and pricing details are provided during your free enrollment consultation and may vary based on the training program, format (online or in-person), and any payment plans offered. By enrolling in a paid program, you agree to the pricing and payment terms presented to you at the time of enrollment.
- Flexible payment plans may be available and will be outlined during enrollment
- Refund eligibility, if any, will be communicated as part of your enrollment agreement
- A.E.M. reserves the right to change program pricing for future enrollments at any time
Any specific refund policy applicable to your enrollment will be provided in writing as part of your enrollment agreement and shall govern in the event of a conflict with this general statement.
7. Student Conduct
Students are expected to conduct themselves professionally and respectfully toward A.E.M. instructors, staff, sponsors, and fellow students. By participating in our programs, you agree to:
- Follow all safety instructions and procedures provided during hands-on training
- Treat instructors, staff, and other students with respect
- Use training materials and online course content for personal educational purposes only
- Refrain from any conduct that is unsafe, unlawful, or disruptive to the training environment
A.E.M. reserves the right to remove any student from a program for conduct that violates these Terms or poses a safety risk to themselves or others, without refund where permitted by the applicable enrollment agreement.
8. Intellectual Property
All course materials, curriculum, videos, written content, branding, and other materials provided by A.E.M. (collectively, “Course Materials”) are the property of Academy of Exterior Maintenance or its licensors and are protected by copyright and other intellectual property laws.
- Course Materials are provided for your personal, non-commercial educational use only
- You may not copy, reproduce, distribute, sell, or create derivative works from Course Materials without prior written permission from A.E.M.
- The A.E.M. name, logo, and branding may not be used without written permission
9. Disclaimer of Warranties
Our Services, website, and Course Materials are provided on an “as is” and “as available” basis. A.E.M. makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of any content, including but not limited to information about training outcomes, business results, or income potential.
Testimonials and success stories shared on our website reflect individual experiences and are not guarantees of similar results for every student. Results may vary based on individual effort, market conditions, and other factors outside A.E.M.’s control.
10. Limitation of Liability
To the fullest extent permitted by law, A.E.M., its owners, instructors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services, participation in our training programs, or reliance on any information provided through our website or Course Materials.
This includes, without limitation, damages related to lost profits, lost business opportunities, equipment damage, or personal injury arising from the use of pressure washing equipment or cleaning chemicals outside of A.E.M.-supervised training sessions.
11. Third-Party Links & Sponsors
Our website may contain links to third-party websites, including our Facebook page, sponsor websites, and partner organizations. A.E.M. does not control and is not responsible for the content, policies, or practices of any third-party websites. Inclusion of any link or sponsor reference does not constitute an endorsement by A.E.M. unless explicitly stated.
12. Termination
A.E.M. reserves the right to suspend or terminate your access to our Services, including online course access, if you violate these Terms, engage in unsafe or disruptive conduct, or for any other reason at A.E.M.’s reasonable discretion. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, and limitations of liability) will continue to apply.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state in which Academy of Exterior Maintenance is registered to operate, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in that state, unless otherwise required by applicable law.
14. Changes to These Terms
A.E.M. may update these Terms from time to time to reflect changes in our programs, services, or legal requirements. When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of our Services after any changes constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us: