Privacy Policy
Your privacy matters to us. This policy explains how Academy of Exterior Maintenance (A.E.M.) collects, uses, and protects the information you provide to us.
Last Updated: June 12, 2026
Academy of Exterior Maintenance (“A.E.M.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, submit an enrollment application, or otherwise interact with our training programs and services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you interact with our website or enroll in our training programs:
- Contact information, such as your name, email address, and phone number
- Enrollment details, including your message, goals, and experience level submitted through our forms
- Communications you send us, including emails, calls, and form submissions
- Technical information, such as IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies
- Information you voluntarily provide through testimonials, reviews, or social media interactions
2. How We Use Your Information
We use the information we collect for purposes including:
- Responding to enrollment applications and inquiries
- Connecting you with a program advisor to discuss training options
- Providing access to our training programs, courses, and certification materials
- Sending administrative information, such as updates to our programs, policies, or terms
- Sending marketing communications about our training programs, where permitted by law
- Improving our website, course content, and overall user experience
- Maintaining the security and proper functioning of our website
- Complying with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who help us operate our website, process enrollment forms, manage communications, or provide marketing and analytics services on our behalf
- With instructors, program advisors, or staff involved in delivering your training, certification, or career placement support
- With sponsors, partners, or affiliated organizations involved in the Academy’s training, sponsorship, or career placement programs, where relevant to your participation
- If required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of A.E.M., our students, or others
- In connection with a business transaction, such as a merger, acquisition, or sale of assets
4. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings; however, doing so may affect certain features or functionality of our website.
We may use third-party analytics tools (such as Google Analytics) to help us understand how visitors use our site. These tools may collect information such as your device type, browser, pages visited, and time spent on our site.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our training services, responding to inquiries, complying with legal obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
7. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to certain legal exceptions
- Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly
- Object to or restrict certain processing of your information, where applicable
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
8. Children's Privacy
Our website and training programs are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.
9. Third-Party Links
Our website may contain links to third-party websites, such as our Facebook page or partner and sponsor websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: